Frequently Asked Questions

Find the most commonly asked questions about Ambur here.

Table of Contents

Account & Billing

How much does Ambur cost?
Ambur has 3 pricing plans based on your business needs: for 1 register pay $59/month; 2-3 register priced at $99/month; or for unlimited devices $149/month! Learn more here.

How am I billed?
Ambur is billed to your credit card monthly or annually, depending on your subscription.

What types of payments are accepted?
Account billing is done via credit card. We accept Visa, MasterCard, Discover, and American Express. We cannot accept checks or bill you directly.

Can I change my plan at any time?

Yes, you can change your subscription. Contact your Point of Sale specialist at 866.836.0050 to discuss different pricing plan options.

Do I have to sign a contract with Ambur?
Ambur does not require a contract to be signed. Call 866.836.0050 to discuss pricing plans with a specialist.

I forgot my password. How do I change it?
Please go to www.amburcloud.com/forgotpassword, and enter your email address to have a password reset email sent.

Support

Is technical support available?
Yes! Our Customer Care team is available by email 24/7
Email us at support@amburcloud.com with your questions or details of your issue. Or, pick a topic / keyword and search our extensive support site!

What devices can I use?
Use Ambur on any iPad, iPhone or iPod Touch compatible with iOS 8.3 and up.

What hardware will I need?
Email our point of sale specialists (sales@amburcloud.com) who can help you decide which pieces are essential for your specific business.

Do I need internet to run Ambur?
Ambur will run independently from the Internet. All devices are connected within Ambur using the wireless (WiFi) local area network. This is a signal that is broadcast from a WiFi router. Without an Internet connection, Ambur can still communicate between devices, print, and open cash drawers.

Ambur needs to have an active internet connection to process credit cards. If your internet connection goes down, you cannot run credit cards. In times like these, consider accepting only non-credit tenders or using a credit card imprinter so you can enter credit transactions manually when your connection is restored. To run a manual credit transaction, you need: the customer’s credit card number, expiration date, CVV code, and billing zip code.