Ambur Cloud FAQ

From sales reports to subscriptions, Ambur Cloud is a key resource for managing your business. Below are some common questions about Ambur Cloud and its features.

Table of Contents

General

This section covers general questions about how Ambur Cloud works.

What is Ambur Cloud?

Ambur Cloud is an account management and reporting portal. Add business locations, manage subscriptions, and view reports remotely from any web browser.

Visit our Ambur Cloud support article for more details.

Can I add menu items, change prices, or perform other actions?

No, Ambur Cloud is only for managing locations, subscriptions, and viewing reports. You must perform other actions from the register itself. Visit the Setting Up or Using Ambur sections for help.

Login and Access

This section covers questions about accessing Ambur Cloud.

How do I access Ambur Cloud?

Visit www.amburcloud.com from any web browser to access Ambur Cloud. Enter the email address and password you signed up with to log in.

Can I create logins for my partners or employees?

No, only one login per account is allowed.

I forgot my password and cannot log in. What do I do?

Go to www.amburcloud.com/forgotpassword and enter your email address to have a password reset email sent.

Can I change my password while signed in?

Yes, you can change your password from the About Me section. Visit our Ambur Cloud support article for more information.

Can I update the email I use to log in?

Yes, you can update your login email. Send a request from the current email to support@amburcloud.com.

Reports

This section covers questions related to Ambur Cloud’s sales reports.

Can I download or email Ambur Cloud reports?

No, you cannot download or email reports directly from Ambur Cloud. Instead, take a screenshot to save this information.

You can set up automatic daily summary email reports by location in Preferences. Visit the Ambur Cloud support article to learn more.

Can I print Ambur Cloud reports?

No, you cannot print reports directly from Ambur Cloud. We recommend that you take a screenshot and print it to a connected computer printer.

Can I resend the Daily Summary email?

No, you cannot resend the Daily Summary email. Use Ambur’s in-app reporting to obtain the information you need.

Can I change the date range for Ambur Cloud reports?

No, Ambur Cloud reports have fixed date ranges that users cannot change. Visit the Ambur Cloud Reporting support article to learn about each report’s range.

What other reports are available?

Users can run an array of reports from the Hub device. Check out the Reporting Overview support article for details on these other reports.

Locations

This section covers questions about managing locations.

Can I add more than one location?

Sure, you can add all of your business locations to Ambur from the Locations section. Visit our Ambur Cloud support article to learn how.

My business hours changed. How do I update them?

Update business hours, phone numbers, and other location details from the Locations section. Visit the Ambur Cloud support article to see how.

Subscriptions

This section covers questions related to subscriptions.

How can I change the credit card on file for my subscription?

You can update the credit card on file from the Subscriptions section. Visit our Ambur Cloud support article for more information.

Can I change my subscription?

Yes, you can change your subscription. Contact your Point of Sale specialist at 866.836.0050 to discuss different pricing plan options or change your subscription in the Subscriptions menu of Ambur Cloud.

How do I cancel my subscription?

Contact Customer Care at support@amburapp.com and they can guide you through the steps to unsubscribe from Ambur.