Contacting Ambur Support

Whether you have just one question or several, we are here to help. Know what to do before contacting Customer Care, how to get in touch, and what to expect when you do.

Table of Contents

Before Contacting Support

Here are some efficient ways to get help with an issue before reaching out for support:

  1. Check the Support Site

    The Ambur support site is the first resource you should use when you have a question or run into a problem. Use the search feature, browse a topic, or visit one of our troubleshooting guides.

  2. Set Up a Training Session

    New accounts receive a welcome email from an Onboarding Specialist within a few days of signup. If you need help getting started, book a training session to learn initial Ambur software setup or how to set up your hardware.

    Click to view a sample Onboarding Specialist email

Contacting Customer Care

Contact our Customer Care team when you cannot find an answer on your own through the Ambur support site. We are here 24/7 to help.

How to Reach Us

The best way to reach us is via an email to support@amburcloud.com with a detailed summary of the problem/question and your contact details. Include your name, phone number, account email address, and business name.

Alternatively, you can give our Customer Care team a call for technical issues.

What to Expect

Our team reviews emails as they come in. Problems that prevent you from running your business are our highest priority and get addressed as soon as possible via email or over the phone as necessary. Other issues receive a response by email in the order we receive them.

Status Page

Visit, bookmark, or subscribe to our status page for up-to-date information regarding the status of our core systems. This page updates any time there is a critical issue with a key Ambur system (so rarely!).

Click here to visit the Ambur Status page.