The Voids report provides an overview of voids performed by employees at the register. Only voided items and orders appear on the report, deleted items/orders do not appear on any report.
To learn how to void individual items or entire orders, visit the Voids article.
Table of Contents
Run the Report
Run the Voids report for an overview of each user’s voided items over a specific date range.
In-app reports must be run directly from your Hub device. Not at the restaurant? Use Ambur Cloud to view reporting from anywhere you have access to the internet.
- On the Hub device, tap 'Management' and select 'Reports'.
Don’t see ‘Management’? Only users with management permissions can access this menu.
- Select a date and time range.
Use last few hours | Allows you to view information for the last few hours of the current date.
- Select 'Voids'.
- (optional) Tap 'Includes' to select specific users to include on the report.
Otherwise, the report will be run for all users.
- Tap 'Run Report'.
- After the report is generated, choose how to receive it.
Print | Print the report to a connected receipt printer.
Email | Send the report in an email from the email account set up on your device.
Message | Send the report via the Messages app from the iMessage account set up on your device.
View | Look at the report right on your device.
Read the Report
Learn to read the Voids report to better understand who is voiding items and why they are doing so.
Header | Contains the report’s date/time range and when it was run.
Each voided item is listed individually under the user who voided it:
Void Total | Total price of all items voided by the user.
$1.95 | Price of a single voided item.
1 French Fries | Quantity and name of the item.
#19 | Name of the order from which the item was voided.
(042A54A9) | Unique order identification number.
Duplicate Order | Reason for void as entered by user.
Total | Total price of all items voided by users on the report.