Ambur Cloud Troubleshooting

Ambur Cloud is a valuable account management and reporting resource. If you run into an issue logging into or using Ambur Cloud, check out this troubleshooting guide for help.

Table of Contents

"Invalid email or password"

This error means you did not provide the correct email/password combination when attempting to log in.

  1. Make sure you entered the correct email address associated with your Ambur account.
  2. Check that you entered the right password and that it is in the correct format.

    Passwords are case-sensitive, so upper/lowercase letters do make a difference.

  3. Re-enter your email and password.
  4. Click 'Log in'.
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Still unable to log in? Tap ‘Forgot password?’ to try resetting your password.

I can't log into Ambur Cloud on my iOS device and I know my password is correct.

There may be an issue with the website data stored on your iOS device. In this case, clearing your history may fix the problem.

  1. Open the Settings app on the device.
  2. Tap 'Safari' on the left.
  3. Scroll down on the right and tap 'Clear History and Website Data'.
  4. Tap 'Clear' to confirm.

"Reset Token Invalid"

This error appears when you use an expired link to try and reset your password.

  1. On the login page, click 'Forgot your password?'
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  2. Enter your email and click 'Send reset link'.
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  3. Wait for an email from the Ambur team.
  4. Follow the link in your email to reset your password.

"Email not found"

This error occurs when you make a mistake entering your email address while resetting your password.

  1. Check that you entered the correct email address associated with your Ambur account.
  2. Re-enter your email and click 'Send reset link'.
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My Revenue does not match the total Payments.

Discrepancies between Revenue and Payments on the At a Glance report indicate there are still some open orders. Revenue includes open and closed orders, while Payments only includes closed orders.

  1. If the discrepancy is in the 'Yesterday' section, check your registers for open orders from the previous day.

    Then, process payment and close each order.

  2. If the discrepancy is in the 'Live Reporting' section, it will resolve itself once all of the day's orders are closed.