Permissions Troubleshooting

Permissions control the actions a User Group can perform and the information they can view/edit.  This guide addresses issues that may arise due to permissions that are set incorrectly.

Table of Contents

Actions & Ordering Permissions

This section focuses on problems originating from the ‘Actions & Ordering’ group of permissions.

Some buttons at the bottom of the order screen are missing.

If permissions are disabled for order actions like ‘Coupon’, ‘Split’, or ‘Merge’, the corresponding buttons are removed from the bottom of the order screen.

Top: All buttons are visible
Bottom: 'Merge' & 'Tax Emept' are missing
  1. In Permissions, select a User Group and choose 'Actions & Ordering'.
  2. Switch on any permissions for buttons that are missing.

    Orders – Apply Tax | The Apply Tax button that appears after tapping Tax Exempt
    Orders – Close | The Close button that closes an order
    Orders – Merge | The Merge button that enables order merging
    Orders – Print Customer Copy | The Receipt button that prints a customer receipt
    Orders – Print Kitchen Copy | The Kitchen button that prints a kitchen ticket
    Orders – Redeem Coupon | The Coupon button that allows for coupon redemption
    Orders – Split | The Split button that enables order splitting
    Orders – Tax Exempt | The Tax Exempt button that removes tax from an order
    Share | The Share button that allows you to print/email/message/view an order receipt

The 'Discounts/Fees' or 'Menu' button is missing from the order screen.

If certain permissions are disabled, one or both of these buttons can disappear.

Top: All buttons are visible
Bottom: Discounts and Fees button is missing
  1. In Permissions, select a User Group and choose 'Actions & Ordering'.
  2. Toggle on 'Discounts/Fees - Add' or 'Line Items - Add'.

I do not want employees to be able to delete orders, only void them.

Voids are tracked in Ambur, but deletions are not. It is easy to modify user group permissions to prevent users from deleting an order.

  1. In Permissions, select a User Group and choose 'Actions & Ordering'.
  2. Switch off 'Orders - Delete'.
  3. Switch on 'Orders - Void'.

I do not want employees to be able to delete line items on an order, only to void them.

As mentioned above, voids are tracked in Ambur, but anything deleted is not tracked. Just change the right permissions to give employees access to only the functions you want.

  1. In Permissions, select a User Group and choose 'Actions & Ordering'.
  2. Switch off 'Line Items - Delete'.
  3. Switch on 'Line Items - Void'.

Actions like 'Receipt', 'Share', 'Kitchen', and 'Open' are missing from the Closed Orders screen.

Normally, these actions are accessed by tapping the action button in a closed order.

Left: All action menu options enabled
Right: Receipt & Ticket are disabled.
  1. In Permissions, select a User Group and choose 'Actions & Ordering'.
  2. Switch on the applicable permission(s).

    Orders – Print Customer Copy | The Receipt action that prints a customer copy of the receipt
    Orders – Print Kitchen Copy | The Kitchen action that prints a kitchen ticket
    Orders – Re-open | The Open action that re-opens the order
    Share | The Share action that allows you to print/email/message/view an order receipt

"You aren't permitted to perform this action. Enter the passcode of someone who can to proceed."

This error message means that action is disabled for the user. A different user with permission to perform the action can enter their PIN to authorize it or turn that permission back on instead.

  1. In Permissions, select a User Group and choose 'Actions & Ordering'.
  2. Switch on a particular action to allow access to it.

Other Permission Groups

This section covers issues related to any group of permissions that is not ‘Actions & Ordering’. For more information on individual groups, visit the Permissions support article.

The + button is not there, so I cannot create a new...

Adjust the appropriate ‘add’ permission to re-enable this functionality.

Applicable permission groups are: Card Reader, Category, Coupon, Customer, Discount/Fee, Menu Item, Modifier, Order, Order Type, Payment Method, Printer, Printer Group, Reservation, Shift, Tax Rate, User, & User Group.

  1. In Permissions, select a User Group and choose the relevant permission group.
  2. Toggle 'add' on.

I do not have the option to delete...

If sliding from right to left does not reveal the ‘Delete’ option, then it may be disabled in Permissions.

Applicable permission groups are: Card Reader, Category, Coupon, Customer, Device, Discount/Fee, Menu Item, Modifier, Order Type, Payment Method, Printer, Printer Group, Reservation, Shift, Tax Rate, User, & User Group.

  1. In Permissions, select a User Group and choose the relevant permission group.
  2. Toggle 'delete' on.

Nothing happens when I tap 'unit price', so I cannot change the price of any menu item.

When you can see a feature but not edit it, check your permissions to reactivate its functionality.

  1. In Permissions, select a User Group and choose 'Menu Item'.
  2. Tap to change 'unit price' to 'Edit'.

    You can change other menu item permissions here, too.

    Hide | User Group will not see the feature at the register.
    View | Ability to view but not change the feature.
    Edit | User group can make changes to the feature.

I do not have the ability to add items to a printer group for ticket printing.

This happens when the ‘menu item’ permission for ‘Printer Group’ is set to ‘View’ or ‘Hide’.

  1. In Permissions, select a User Group and choose 'Printer Group'.
  2. Tap to change 'menu items' to 'Edit'.

    You can change other printer group permissions here, too.

    Hide | User Group will not see the feature at the register.
    View | Ability to view but not change the feature.
    Edit | User group can make changes to the feature.

When I select a reservation, I cannot see any of its notes.

When you cannot view a feature at all, check your permissions to reactivate its functionality.

  1. In Permissions, select a User Group and choose 'Reservation'.
  2. Tap to change 'notes' to 'View' or 'Edit'.

    You can change other reservation permissions here, too.

    Hide | User Group will not see the feature at the register.
    View | Ability to view but not change the feature.
    Edit | User group can make changes to the feature.

None of my open orders show the date and time they were created.

This happens when the ‘date created’ permission for ‘Order’ is set to ‘Hide’.

  1. In Permissions, select a User Group and choose 'Order'.
  2. Tap to change 'date created' to 'View' or 'Edit'

    You can change other order screen permissions here, too.

    Hide | User Group will not see the feature at the register.
    View | Ability to view but not change the feature.
    Edit | User group can make changes to the feature.