Cash Drawer Troubleshooting

Troubleshoot your printer driven cash drawer with the help of this guide. Most problems are caused by issues with the attached receipt printer, so make sure your receipt printer is working first!

Table of Contents

Tapping 'Open Cash Drawer' does not open the cash drawer.

The drawer can fail to open for a variety of reasons. Follow these steps to get to the bottom of the issue.

  1. Make sure the drawer is unlocked.

    When unlocked, the lock should be turned to the vertical position.

  2. Print a test sheet to check if the printer connected to the drawer is working.

    Tap ‘Management’ > ‘Printers’ > Name of Printer > Action Icon > ‘Print Test Sheet’. If nothing prints, visit our TSP100 Troubleshooting guide to troubleshoot your printer.

  3. Check the cash drawer cable connection.

    Disconnect the cable from the drawer and from the printer, then plug it back in.

  4. Try manually opening the drawer with the key.

    Then, pull out the till to check for obstructions that might prevent the drawer from opening.

  5. Check the permissions of the user that is signed in.

    In Permissions, toggle on ‘Open Cash Drawer’ (located under ‘Actions & Ordering’).

The cash drawer did not open after closing a sale.

If the drawer did not open and a receipt did not print, visit our TSP100 Troubleshooting guide to troubleshoot your printer. Otherwise, follow the steps below.

  1. See if the drawer is unlocked.

    When unlocked, the lock should be turned to the vertical position.

  2. Check the cash drawer cable connection.

    Disconnect the cable from the drawer and from the printer, then plug it back in.

  3. Pull the drawer to the edge of the counter and make sure its 4 rubber feet are intact.
  4. Open Settings and toggle on 'Open Cash Drawer on Order close'.

    This forces the drawer to open whenever an order is closed.

    Click to Enlarge

The keys are missing, how can they be replaced?

Contact a Sales Specialist at sales@amburcloud.com or call 866.836.0050 to order replacement keys. Be aware you’ll need to provide the 2 or 3 digit code from the lock on the drawer.