iDynamo Credit Card Reader Troubleshooting

Use this guide to help resolve problems that could arise while using the iDynamo Credit Card Reader. Just purchased an iDynamo? Check out our setup guide for help getting started. Misplaced your iDynamo sleeves? Click here.

Table of Contents

Error Messages

Learn how to resolve issues based on the error message that you are receiving.

DECLINED

This error message can occur for several different reasons.

  1. If the card was entered manually, make sure that all card information (card number, expiration date, cvv) is input correctly.
  2. Try using a different credit card or contact your processor for more information on why the card is being declined.

Invalid Login Information 2

This message typically occurs if processing information is entered incorrectly in settings.

  1. Check that your credit card processing user name and password are entered correctly.

Invalid encrypted track 1 : missing start sentinel

This occurs if they card is unable to be read by the reader.

  1. Check that the card reader is free of debris or dust.
  2. Be sure that the magnetic strip of the credit card is clean.
  3. Clean the reader by wrapping an alcohol wipe around a credit card and run it through the reader 20-25 times.

    If the error persists, the reader may need to be replaced.

MagTek disconnected

This message means that the iPad is not detecting the card reader.

  1. Unplug the iDynamo and plug it back in.
  2. Tap the Globe icon, then choose 'System Status'.
  3. Check MagTek status to make sure that it is connected.
  4. If disconnected, unplug the iDynamo and turn the device off and back on again. Plug the iDynamo back into the charging port.

Issues without Error Messages

My app does not recognize my credit card swiper.

iDynamo credit card swipers must be purchased directly from us to ensure that they are encrypted properly for Ambur.

  1. Verify that your iDynamo was purchased directly from Ambur.
  2. If it was not, then it is not encrypted properly and you will need to purchase the correct swiper.
  3. If it was purchased directly from Ambur, start troubleshooting by turning off the iOS device.
  4. Unplug the iDynamo from the iOS device.
  5. Then turn the device back on and reattach the iDynamo.
  6. Launch the app and check the connection again.

I tap credit and I don't receive the option to swipe.

This can happen if the device is not receiving an internet connection.

  1. Check that the device is connected to the internet by loading a webpage.
  2. Try completing the transaction again.

I swiped a card, but nothing happens.

You can experience this issue if the iPad is not detecting the card reader.

  1. Unplug the iDynamo and plug it back in.
  2. Tap the Globe icon and choose 'System Status'.
  3. Check MagTek status to make sure that it is connected.
  4. If disconnected, unplug the iDynamo and turn the device off and back on again. Plug the iDynamo back into the charging port.

I swiped a card, and screen remains on the authorizing screen.

This issue can occur from decreased internet speed.

  1. Test the internet speed by loading a web page or visiting speedof.me.

    If the page loads or the test result’s upload speed is above 1 Mbps, try the transaction again.

  2. If you are unable to load a page, try restarting the router by unplugging it for 10 seconds and plugging it back in.
  3. If you are still unable to load a page, contact your internet service provider.

Charging Issues

My cable does not appear to charge the device through the swiper.

Power Adapter / Outlet

  1. Check that the micro USB cable plugged into the iDynamo is connected to the white power adapter that came with each device.

    Other power adapters may not provide enough energy to charge the device.

  2. Try plugging the power adapter into a different wall outlet to test if the outlet itself could be the problem.

Micro USB Cable

  1. Connect a different micro USB cable that you know works.

    If it charges the device, then you know the original cable is broken.

  2. Alternatively, use your existing cable to charge a different device (like a cell phone).

    If you experience problems charging the second device, the cable is your problem.

    Leaving your cable plugged into the device while rotating your stand can cause stress on the cable and iDynamo. To help mitigate potential issues.

  3. Unplug the cable before rotating your stand or only plug it in when the device needs to be charged.

    This will help mitigate potential issues because leaving your cable plugged into the device while rotating your stand can cause stress on the cable and iDynamo.

iDynamo

If the Power Adapter / Outlet and Micro USB Cable sections do not help:

  1. Unplug the iDynamo and try to charge the device by plugging a Lightning cable directly into its charging port.

If the device charges with its own cable, the problem could lie with your iDynamo.

  1. Contact support for further assistance.

If the device still won’t charge, there may be an issue with its charging port.

  1. Contact Apple for more help.