SP700 Ethernet Printer Troubleshooting
This guide focuses on problems that could arise with your kitchen printer. If the ticket printer hasn’t already been set up, check out the SP700 Setup Guide.
Table of Contents
- Networking Issues
- What's the IP address of my device?
- Is the printer on the correct network?
- The printer is set up, but 'Printer Status' shows not connected.
- The status lights on my printer are flashing.
- The printer isn’t receiving an IP address.
- Hardware Issues
- "Printer Error" pops up when attempting to send items to the kitchen.
- Tickets aren’t printing and the ERROR light is flashing red.
- Tickets aren’t printing, the ERROR light is solid red, and the green POWER light is solid or flashing.
- The printer is low on ink. Where can more be purchased?
- Setup Issues
- Some items print tickets, but others do not.
This section covers diagnosing and fixing problems related to how the printer, network, and iOS devices communicate with each other.
What's the IP address of my device?
Each device in a network has an IP (Internet Protocol) address, which is an assigned number that facilitates communication between devices over a network. Follow these steps to find the network’s IP address.
- Open the Settings app on your iOS device.
- Select 'WiFi'.
- Tap the network's name.
The network’s IP address is listed in the network details.
Is the printer on the correct network?
Print a diagnostic receipt to find the printer’s IP address. Compare it to the network’s IP address. The first seven numbers should match.
- Turn printer OFF.
- Hold down the FEED button.
- While continuing to hold the FEED button, turn back ON.
- After 5-8 seconds, or when the green READY light blinks, release the FEED button.
Two receipts will print out. Disregard the first one.
- On the second receipt, locate "Current IP Parameters Status" at the bottom.
The IP address is listed below this.
The printer is set up, but 'Printer Status' shows not connected.
Your iOS device may no longer be connected to the correct WiFi network.
Visit Settings > Wifi on your device and make sure that it’s connected to the same network as your printer.
The status lights on my printer are flashing.
The printer is either physically disconnected from the router or unable to obtain an IP address.
- Turn power OFF.
- Wait 5-8 seconds.
- Turn back ON.
If both lights continue to flash, check that the printer is connected to the router properly. Try plugging into a different port on the router.
If the printer is unplugged: power off, plug into the router, and turn back on. Wait for a solid green READY light.
If the printer is plugged in: follow the instructions above to check if it is receiving an IP address from the router or try a different ethernet cable.
The printer isn’t receiving an IP address.
Follow these steps to troubleshoot the connection between the printer and router.
- Power printer OFF, wait a few moments, then turn back ON.
- Verify that the printer is physically connected to the router.
- Attempt to plug the printer into a different available port on the router.
- Use a different ethernet cable.
- Restart the router.
In this section, issues pertaining to the physical printer are addressed.
"Printer Error" pops up when attempting to send items to the kitchen.
- Go to the printer and check to see if the ticket printed.
If the ticket printed, tap ‘It did print!’ to mark the items as sent and dismiss the error.
- If the ticket did not print, tap either 'retry again', 'pick another', or 'Cancel'.
‘retry again’ attempts to reprint the ticket to the same printer.
‘pick another’ allows you to print the ticket to a different printer.
‘Cancel’ leaves the items unsent and cancels the printing.
Tickets aren’t printing and the ERROR light is flashing red.
This error indicates a problem with the printer’s paper.
If the red light is blinking once per second:
- Turn the printer off.
- Load a new roll of paper and close the lid.
- Turn the printer back on and reprint the ticket.
If the red light is blinking once every two seconds:
No need to replace the paper right away, but the printer will need a new roll soon.
Tickets aren’t printing, the ERROR light is solid red, and the green POWER light is solid or flashing.
This error is caused by having one or both of the printer’s covers open.
- Close the printer's open cover(s) to resume normal operations.
- If there are no open covers, open and close both covers to reset this warning.
- If the issue persists: turn the printer off, wait a few moments, turn it back on, and wait for a solid green READY light.
The printer is low on ink. Where can more be purchased?
Reach out to an Ambur Sales Specialist at firstname.lastname@example.org or call 888.268.0122 to place your order!
These issues are related to how the ticket printer has been set up in the Ambur app.
Some items print tickets, but others do not.
Check Printer Groups attached to these items. If items do not have a Printer Group attached to them, they will not automatically print to the ticket printer. A pop up within the app would have prompted selecting a printer if no Printer Groups were set up.
Follow how to set up Printer Groups here.