SP700 Ethernet Printer Troubleshooting

This guide focuses on solving problems that could arise with your ethernet kitchen printer. If you have not yet set up your kitchen printer, visit our SP700 Setup guide instead.

Table of Contents

Networking Issues

This section focuses on networking related issues between the printer, Wi-Fi router, and iOS device.

What is my Ambur device’s IP address?

Each device on a network has its own IP address, an assigned number that facilitates communication between devices. Follow these steps to find the IP address of your iOS device running Ambur.

  1. Open the Settings app on your iOS device.
  2. Select 'Wi-Fi' and tap the network with the blue checkmark.
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    The device’s IP address is listed in the network details.

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Is my iOS device connected to the right network?

Compare your printer’s IP address to the iOS device’s IP address to determine if the iOS device is connected to the correct network.

  1. Turn printer OFF.
  2. Hold down the FEED button.
  3. While continuing to hold FEED, turn the printer back on.
  4. Release the FEED button after the printer beeps.
  5. Two sheets of paper will print. At the bottom of the second, look for 'Current IP Parameters Status'.

    The printout displays your printer’s IP Address and some other network details. If there is no IP address, perform the troubleshooting steps below.

  6. Compare the IP address from the second receipt with your Ambur device's IP address.

    The first 3 groups of numbers in each IP must match. If they do not, it means the iOS device is connected to the wrong network.

"Printer error. Couldn't connect to printer."

This error appears in Ambur if the printer is disconnected from your network when you check its status.

Follow the steps below to troubleshoot this issue. After each step, check if the problem is resolved.

  1. Make sure the iOS device running Ambur is connected to the correct Wi-Fi network.

    If it is not, reconnect it to the right network.

  2. Power cycle the printer.

    Switch the printer OFF, count to 10, and turn the printer back on.

  3. Disconnect and reconnect the printer.
    • Switch the printer off and unplug its ethernet cable from the printer and router.
    • Plug the ethernet cable back into the printer and router and turn the printer on.
  4. Try using a different ethernet cable.
    • Unplug the ethernet cable from the printer and router. Then, connect a new cable.
    • Flip the printer’s power switch to turn it off, wait 10 seconds, and turn the printer back on.
  5. Restart your router.
    • Unplug the router from power, wait about 10 seconds, and plug it back in.
    • Once your router is back online, turn the printer off, wait about 10 seconds, and turn it back on.

The printer isn’t receiving an IP address.

Follow these steps to troubleshoot the connection between your printer and router if the printer is not receiving an IP address.

0.0.0.0 will display if the printer is unable to obtain an IP address.
  1. Power the printer off.
  2. Verify the printer is physically connected to your router.
  3. If the printer is already plugged into the router, plug it into a different numbered port.
  4. Power the printer back on.

If the problem persists, follow the additional steps below:

  1. Power the printer off.
  2. Try using a different ethernet cable to connect the printer to your router.
  3. Power the printer back on.
  4. Power off the printer and reboot your router.

Both the ERROR and POWER lights are blinking.

The printer is either physically disconnected from the router or unable to obtain an IP address.

  1. Follow these steps above to troubleshoot the issue.

Hardware Issues

In this section, we’ll address common issues related to the physical printer hardware.

"Error printing to..."

This error appears when there is a problem printing tickets to the kitchen printer.

  1. Go to the printer and see if the ticket printed, then select an option.

    ‘It did print!’ dismisses the error in the event the ticket actually printed.
    ‘retry again’ attempts to reprint the ticket to the same printer.
    ‘pick another’ allows you to print the ticket to a different printer.

    ‘Cancel’
 leaves the items unsent and cancels the printing.

If the ticket did not print, follow the additional steps below to resolve the underlying issue:

  1. Make sure the iOS device running Ambur is connected to the correct Wi-Fi network.

    If it is not, reconnect it to the right network.

  2. Make sure the printer's IP address is entered correctly in Ambur.
    • Tap ‘Management’ and select ‘Printers’.
    • Choose your kitchen printer from the list.
    • Check if the IP address entered matches the printer’s actual IP address.
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  3. Look at the status lights on the printer.

    The POWER light should be solid and the ERROR light should be off. If this is not the case, find the relevant at the top of this page and follow it troubleshooting steps.

The ERROR light is blinking and the POWER light is solid.

An ERROR light blinking about once per second means the printer has either run out of paper or is about to run out. If the ERROR light is blinking much quicker, it means there may be a paper jam.

  1. Power off the printer.
  2. Push the lever to open the printer's back cover.
  3. If the printer is out of paper, load a new roll and close the cover on the paper.

    The paper must be loaded so it feeds up from the bottom of the roll.

  4. If there is a paper jam, clear the jam and close the cover.
  5. Power the printer back on.

The ERROR light is solid and the POWER light is solid/flashing.

This combination of lights means one or both of the printer’s covers are open.

  1. Close the front and back covers to resume normal operation.
  2. If neither cover is open, open and close both covers to reset this warning.

Tickets are printing very lightly.

If tickets suddenly begin printing lighter than usual, it means the printer is running low on ink.

  1. Load a new ink ribbon into the printer.

    Contact us if you need to purchase more ink ribbons.

Setup Issues

These issues are related to how the kitchen printer is configured within the Ambur app.

Some items print tickets, but others do not.

Printer Groups allow you to manage which items print to each kitchen printer. Check to make sure that all relevant items are assigned to a Printer Group so they will print.

  1. Tap 'Menu' and select an item that is not printing.
  2. Tap 'Add printer group' and select a printer group.

    If no groups are listed, visit our Printing Tickets / Receipts article to learn how to set up printer groups.

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