iPad Troubleshooting

Here we’ll take a look at some common issues you may encounter with the iPad. If this is your first time using an iPad or you are unfamiliar with iPads, please see Apple’s support site.

Table of Contents

Where is...? What is...? Issues

This section focuses on the physical aspects of your iPad. Learn where buttons are and their functions.

Where is the Home button?

The Home button is the only physical button on the front of the iPad. When pressed, it returns you to the Home screen. Older iPads have a rounded square icon on the button, while newer models do not.

Where is the Lightning port?

The Lightning port is located at the base of the iPad near the speakers. This is the port into which you plug the iPad’s charging cable or your Ambur credit card reader.

How do I...? Issues

Here you can find issues related to performing certain functions on the iPad.

My iPad's screen is unresponsive/frozen. How do I fix it?

An iOS device may become unresponsive due to the age of the device or the software it’s running. Check our Best Practices guide to see if your iPad is still supported, then perform the step below.

Make sure you know the device’s passcode before restarting it. The passcode must be entered after the device reboots.

  1. Force restart your iOS device.

    Visit Apple Support to learn how to force restart the device.

How do I force quit the Ambur app?

Force quitting an app is typically only required when the app stops responding.

  1. Quickly press your iOS device's Home button twice.

    This minimizes open alls into small previews.

  2. Swipe up on the Ambur app preview.

    If done correctly, the Ambur app will disappear.

My iPad's stand blocks the on/off and Home buttons.

By enabling AssistiveTouch, you can mimic the use of the device’s physical buttons if the are hard to reach.

  1. Open the Settings app on your device.
  2. Tap 'General' and select 'Accessibility'.
    Click to Enlarge
  3. Tap 'AssistiveTouch'.
    Click to Enlarge
  4. Toggle on 'AssistiveTouch'.
    Click to Enlarge

Click here to see how AssistiveTouch appears on your device. To learn how to use the AssistiveTouch feature, visit Apple’s support site.