Contacting Ambur Support
Whether you have just one question or several, we are here to help. Know what to do before contacting Customer Care, how to get in touch, and what to expect when you do.
Table of Contents
Before Contacting Support
Here are some efficient ways to get help with an issue before reaching out for support:
- Check the Support Site
- Set Up a Training Session
New accounts receive a welcome email from an Onboarding Specialist within a few days of signup. If you need help getting started, book a training session to learn initial Ambur software setup or how to set up your hardware.
Contacting Customer Care
Contact our Customer Care team when you cannot find an answer on your own through the Ambur support site. We are here 24/7 to help.
How to Reach Us
The best way to reach us is via an email to firstname.lastname@example.org with a detailed summary of the problem/question and your contact details. Include your name, phone number, account email address, and business name.
Alternatively, you can give our Customer Care team a call for technical issues.
What to Expect
Our team reviews emails as they come in. Problems that prevent you from running your business are our highest priority and get addressed as soon as possible via email or over the phone as necessary. Other issues receive a response by email in the order we receive them.
Visit, bookmark, or subscribe to our status page for up-to-date information regarding the status of our core systems. This page updates any time there is a critical issue with a key Ambur system (so rarely!).