Ambur point of sale will be retired in May of 2021 in favor of our new, industry-leading POS. Contact support@amburcloud.com to switch as soon as possible.
This section focuses on issues that could occur when trying to access an iPad, iPhone, or iPod Touch.
My iOS device went to sleep and I can't unlock it.
Remember, this is the code to unlock the device, NOT the code used to log in to the Ambur app.
Verify the passcode with someone else who knows it.
Re-enter the passcode.
Be aware that after 6 failed attempts, the device will become temporarily disabled.
There is no way to recover a lost passcode. If you cannot access your device, contact Ambur Support at support@amburcloud.com for advice on how to proceed.
Ambur App Login / Access Issues
This section covers common problems related to logging in or accessing the Ambur app itself.
"Invalid login attempt"
This error appears when you make a mistake entering your email or password while starting the Hub.
Check that you entered the correct email and password.
Remember that your password is case sensitive.
Re-enter your email and password, then tap 'Log in'.
Click to Enlarge
Still unable to log in? Tap ‘Forgot password?’ to try resetting your password.
“There was a problem restoring your backup.”
This error occurs while starting a new Hub if the Hub is unable to properly restore from a backup.
Tap ‘OK’ to dismiss the error.
Try starting the Hub again.
If the issue persists, contact Customer Care.
“Backup not fresh”
This error occurs while starting a new Hub if there is no recent backup to restore from. Follow the specific steps below based on whether you can still access the old Hub device.