Refunds

Refund an order to return money back to a customer in their original form of payment.

Table of Contents

Reopen an Order

Only open orders can be refunded. If an order is closed, open it back up first.

  1. Tap 'Closed' and choose an order.
  2. Select the action button and tap 'Open'.
  3. Tap 'Open' and select the order.

Non-Credit Refunds

Non-credit payment types include things like cash, gift certificates, or credit cards processed through an external terminal.

  1. Tap the payment to remove it.
  2. Return funds to the customer.
  3. Void the order.

    To learn how, visit the Voids support article.

Credit Card Refunds

Refund an entire order that was charged to a credit card in Ambur. Partial refunds are not supported.

  1. Tap the credit card payment, then 'Edit'.
  2. Select the action button and tap 'Void'.

    Or, ‘Refund’ if the order is from a previous day’s batch.

  3. Void the order.

    To learn how, visit the Voids support article.